Last week, for reasons beyond my control, I stayed for a few nights at a hotel that is far nicer than I am used to--one of the best and most expensive in the city where it is located. The hotel was extremely elegant, the rooms lovely, and the service excellent. However, I barely noticed any of this. Instead, I spent my stay there in a constant struggle to obtain cold Diet Coke. This was caused by the fact that the hotel has no self-service ice machines, no vending machines, and no in-room refrigerators. Perhaps this is comforting to patrons who turn up their noses at the vulgar idea of consuming food and drink not presented on an actual silver platter. To me, it was annoying.
At this hotel, a person who wishes to enjoy a Diet Coke in her room must either (1) pre-purchase some Diet Coke, store it warm in the room, call down to room service, request that ice be sent up, wait up to 20 minutes, allow a person into her hotel room, and give them a tip; or (2) call down to room service and request that a can of Diet Coke be sent up for the reasonable price of $3.50 plus an 18% gratuity and a $2.50 delivery charge. Wrong, wrong, wrong. Particularly when you want to do it two to four times per day.
Also, a hotel that costs $60 a night can give me a free buffet breakfast and phone calls, but the hotel that's hundreds of dollars a night charges $12 for a bowl of Cheerios and $1.50 for a local call? Stupid.
It's two stars max for me from here on out.